In May 2004, Nextel Communications selected Commsult Training Solutions as the exclusive training company for its indirect channel management curriculum.
For eight months, Commsult delivered 78 sessions to a total of 1,340 participants.
Patricia Winchester, Business Training Manager for the Nextel University Sales Institute, chose Commsult based on interviews with past and current clients, a review of program materials, and an evaluation of resource capacities and instructor credentials.
But beyond credentials, Ms. Winchester was focused on a "compatibility" element. Nextel was looking for a partner relationship - not a typical vendor relationship. This made it critically important that the training company Nextel selected was a good philosophical match.
"Since we were focused on specific business results, we were very interested in a training organization's ability to relate to real-world experiences. Commsult was unequaled from this perspective."
After the training, Nextel measured the improvement in business performance with a sophisticated measurement process entitled "Metrics That Matter." The results were stunning. Commsult's training performance exceeded Nextel's stated goals in all nine of the critical measurement categories, including Learning Effectiveness, Business Results, Job Impact, and Return on Investment.
Even more amazing was the fact that results actually improved over time. Follow-up surveys were conducted at two points: just after the training, then again 30 to 60 days later. While the industry standard for adjusted percent of improvement is between 2% and 3%, Commsult's training recorded an 8% rating.
An impressive 88.7% of participants reported that they applied the training within 4 weeks!
